Service Writer

We are looking for a Service Writer to join our team and act as our liaison for customers to address their equipment repair needs.

A Service Writer’s responsibilities include documenting the repairs needed and scheduling appropriate technicians for each job in our computer system.

Ultimately, you will ensure that the needs of our customers are met, coordinate transactions and estimate both time & costs to ensure everything runs smoothly for our customers.

• Developing strong customer relationships through successful management of customer needs

• Maintaining computerized customer profile information

• Monitoring customer records to check for regular scheduled servicing and future work

Responsibilities

• Develop cost estimates, logging needed parts and the time needed for repairs

• Schedule the most appropriate Service Technician for each job

• Convey all necessary information regarding costs, parts, work and Technicians to customers

• Call the customer to arrange appointments

• Meet with customers to discuss their requirements and relay those requirements to the Service Technicians

• Contact customers in the case of additional work to relay the details and extra costs

• Enter the details of repair jobs on the company’s network and prepare repair instructions

• Proven work experience as a Service Writer or similar role

• Computer literacy and knowledge of office software programs

• Excellent communication and customer service skills

• Strong record-keeping skills

• The ability to understand and relate technical issues to the service team from customers’ non-technical descriptions

• A high school diploma or equivalent is preferred

• Medical, Dental and 401K plans available

• Paid Time off and Paid Holidays

• Company Paid Life Insurance

• Pay is based on experience